PRIVACY POLICY - Axiom Web Solution

Axiom Web Solution

Effective date: 2025

Website: https://axiomwebsolution.com/

1. Introduction

Axiom Web Solution (“Axiom,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, request a quotation, engage our services, or otherwise interact with our business.

We aim to handle personal information in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019, and applicable regulations.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

2.1 Contact Information

● Name and business name.

● Email address and telephone number.

2.2 Business and Project Information

● Business website and online presence.

● Information about your products and services

● Project requirements, budgets, proposals, contracts, and communications.

● Information and materials supplied to us for website development, SEO, advertising, or other services.

2.3 Technical and Usage Information

Where applicable, we may collect technical information such as IP address, browser type, device information, pages visited, referral sources, and interactions with our website.

Some of this information may be collected through cookies, analytics tools, server logs, or similar technologies.

2.4 Marketing and Advertising Information

Where applicable, we may receive information about website visits, advertising interactions, campaign performance, and conversions through analytics and advertising platforms.

3. How We Collect Information

We may collect information:

● Directly from you when you complete a form, contact us, request a quotation, or engage our services.

● Through communications on WhatsApp, email, telephone, or other business channels.

● When you use our website or interact with applicable cookies and analytics technologies.

● From business representatives or other sources where legally permitted and relevant to our services.

● Through third-party platforms used to provide services, measure performance, or manage customer relationships.

Where information is obtained from another source, we will handle it in accordance with applicable legal requirements.

4. How We Use Your Information

We may use personal information to:

Respond to enquiries
Assess business requirements and recommend suitable services.
Deliver website development, search engine optimisation (SEO), Google Ads, digital marketing, AI Search Optimization, conversion optimisation, automation, and related services.
Communicate about projects, deadlines, approvals, and support requests.
Prepare contracts, invoices, payment records, and other business documentation.
Maintain and improve our website, services, security, and customer experience.
Measure website traffic and advertising performance where appropriate.
Send relevant business updates or marketing communications where permitted by law.
Prevent fraud, investigate security incidents, and protect our legitimate business interests.
Comply with applicable legal, regulatory, accounting, and recordkeeping obligations.

We will use personal information for purposes that are lawful, relevant, and consistent with applicable data protection requirements.

5. Lawful Basis for Processing

Where required by applicable law, we process personal information on an appropriate lawful basis. Depending on the circumstances, this may include:

● Your consent.

● Taking steps at your request before entering into a contract.

● Performing a contract with you.

● Complying with a legal obligation.

● Pursuing legitimate interests, where permitted and where your rights and interests do not override those interests.

Where processing relies on consent, you may withdraw your consent, subject to applicable legal requirements. Withdrawal does not affect processing lawfully carried out before withdrawal.

6. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, measure performance, and improve marketing.

Depending on the tools enabled on our website, these technologies may include analytics or advertising services provided by third parties, such as Google Analytics, Google Ads, or Meta.

These services may collect information about your device, browser, browsing activity, or interactions with our website in accordance with their applicable configurations and policies.

Where required, we will provide appropriate information and obtain consent before using non-essential cookies or tracking technologies.

You may be able to manage cookies through your browser settings or any cookie preferences tool provided on our website. Disabling certain cookies may affect website functionality.

We will update this section if our use of tracking technologies changes.

7. Sharing of Personal Information

We do not sell personal information to third parties.

We may share information where necessary with:

● Technology and hosting providers: To host, maintain, secure, and operate our website and systems.

● Analytics and advertising providers: To measure website activity and manage campaigns, where applicable.

● Communication and CRM providers: To manage enquiries, customer relationships, and business communications.

● Professional advisers: Such as legal, accounting, or compliance advisers, where appropriate.

● Authorities and regulators: Where disclosure is required by law or necessary to protect legal rights.

● Business partners or service providers: Where they are authorised to assist with an agreed service and the disclosure is lawful.

Third-party providers may process information under their own privacy policies and contractual arrangements. Where appropriate, we take steps to ensure that relevant providers handle information securely and lawfully.

8. International Data Transfers

Some service providers we use may store or process information outside Kenya.

Where personal information is transferred internationally, we will take the measures required by applicable Kenyan data protection law, including any applicable safeguards, conditions, or consent requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on the nature of the information, the status of a project, contractual obligations, accounting requirements, dispute resolution, and applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to lawful retention requirements and technical limitations.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure, or destruction.

These measures may include access controls, secure systems, password protection, appropriate staff access restrictions, and the use of reputable service providers.

No method of transmitting or storing information is completely secure. We therefore cannot guarantee absolute security, but we will take appropriate steps to manage risks and respond to incidents in accordance with applicable law.

11. Your Data Protection Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

● Be informed about the use of your personal information.

● Request access to personal information we hold about you.

● Request correction of inaccurate or incomplete information.

● Request deletion of personal information where legally justified.

● Object to certain processing activities.

● Request restriction of processing in applicable circumstances.

● Withdraw consent where processing relies on consent.

● Request information about relevant data transfers.

● Lodge a complaint with the relevant data protection authority.

To exercise a right, contact us using the details in Section 15. We may need to verify your identity before responding.

We will respond within the time limits required by applicable law. Some requests may be limited by legal obligations or other lawful grounds.

12. Direct Marketing

We may use your contact details to send relevant information about our services where permitted by law.

Where consent is required, we will obtain it before sending the relevant marketing communications.

You can opt out of marketing emails by using the unsubscribe facility where available or by contacting us. You may also ask us to stop sending marketing communications through other channels, subject to applicable law.

Opting out of marketing will not prevent us from sending essential service-related communications, such as invoices or project updates.

13. Information Relating to Client Websites

When providing services, Axiom may access information or systems belonging to clients, including website administration tools, analytics accounts, advertising accounts, customer relationship management systems, or hosting platforms.

We will use such access only as reasonably necessary for the agreed work and in accordance with the applicable client agreement and authorisations.

Clients remain responsible for ensuring that they have the necessary rights and permissions to provide personal information to Axiom for processing. Where Axiom processes personal information on a client’s behalf, the parties should establish appropriate contractual and security arrangements.

14. Children’s Privacy

Our website and services are primarily intended for businesses and adults. We do not knowingly seek to collect personal information from children where such collection is not appropriate or lawful.

If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the matter and take any legally required action.

15. Contact Us

For questions, requests, or concerns relating to this Privacy Policy or your personal information, contact: